Shipping And Returns

Shipping Policy

    • Shipping area: We currently ship to UK Mainland. For shipping to any UK Islands please contact us before placing the order.
    • Delivery times:
        • Free Standard shipping: It takes about 3 to 4 days and costs :  Free
        • Express shipping It takes about 1 to 2 days and costs  £3.95 
    • Free Express shipping:  for orders over £50
  • Order tracking: We provide order tracking information via email after your order ships. We will dispatch the product within one working day of placing the order. On the rare occasion there is any delay in getting your order to you, we will make sure you are kept informed.
We are not shipping parcels outside UK at the moment. Please go to for deliveries in the EU.

Returns & Exchanges:

    • Return window: You have 30 days from the date of delivery to return or exchange an item.
    • Eligible items: All items are eligible for return or exchange.
    • Return condition: Items must be returned in their original packaging, unused, and undamaged.
    • Free Returns: All returns are collected by us free of charge.
    • Refunds:
        • We will issue a full refund to the original payment method with in 24hrs of receiving the returned item.
    • Exchanges: We offer exchanges for the same item in a different size or color, subject to availability.
Return Instructions
Please email to to get a Return Reference number and the address to return the item. Items returned without a Return Reference number will not be accepted.
Once the item is returned as above we will refund the debit, credit card or Paypal account used for the original purchase, we will process all refunds within 24 hours. The time taken for a card refund to be credited to your account will depend on your bank or credit card issuer.
Note : Any high value orders (order value over £500) may have return shipping charges applicable to the buyer.
Important Information
During the photography process we make every effort to accurately reproduce the appearance of each rug we sell. However, circumstances outside of our control such as computer monitor settings can sometimes affect how colours are displayed on your screen. Colours are subjective and the interpretation of colours can vary from person to person. If you are unsatisfied with the colour of a rug you receive for any reason you may return it for a full refund under our normal 30 day returns policy. We are unable to accept responsibility or cover the return carriage costs should there be a variation in colour within our images or descriptions.